Customer Capital Baseline™

We provide a proprietary in-depth evaluation and journey map of your company’s approach to Customer Health and Return on Relationship based on our intimacy framework. As part of this effort, we will identify the strengths and opportunities necessary to unlock Customer Capital. We provide a clear scorecard that you can use to identify areas of improvement and we will provide recommendations for improving your return based on current customer health, advocacy, retention, and engagement.

For a set fee you will receive your personal customer relationship scorecard and baseline based on our proven methodology and experience. Book a 30 minute introductory call to explore how we can help.

Customer Capital Navigator™

This includes the baseline assessment services but takes it a step further by providing a clear blueprint and a detailed set of actions for you to create your unique Return on Relationship flywheel. You will have a detailed guide for dramatically improved customer health, advocacy, retention, and engagement.

For a set fee you will have a scorecard and an actionable roadmap with step-by-step guidance on key areas for an optimal set of actions to power your flywheel, including a recommended technology stack. Book a 30 minute introductory call to explore how we can help.

Customer Capital Accelerator™

This offering takes your unique blueprint and builds a custom program designed to accelerate your growth by putting the necessary building blocks for Return on Relationship into place. Our team of experts will guide your team through a tailored approach to increasing retention and customer spending while fostering brand evangelists. It can include the Customer Capital Command Center™ which is the technology stack we provide to give you real-time visibility into the health and value of your customer relationships. The Customer Capital Command Center™ integrates your existing technologies with cutting-edge solutions to provide you with live metrics on Return on Relationship. Book a 30 minute introductory call to explore how we can help.